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Warranty & Returns

Refund Policy

Returns
Our policy lasts 60 days. We want you to feel comfortable and confident when shopping at Opovoo. That is why we offer an easy, hassle-free 60-day return policy. If you are not completely satisfied with your purchase you may return it for a full refund (minus any shipping and/or gift packaging charges, if any) within 60 days of the delivery date. The item must be returned in a new and unworn condition. You will be responsible for the return shipping cost. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Free products, free give-aways

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Title to Products and Risk of Loss
The risk of loss and title for all products ordered on Opovoo.com passes to the customer when the order has been delivered to the shipping carrier. We are not responsible for risk of loss and title for a product ordered from or to be delivered by one of our authorized partners or a third party distributor.
Customers are responsible for filing any claims with common carriers for damaged or lost shipments of products. We reserve the right to ship the ordered products in multiple boxes or shipments.

In the event you are unable to reach a satisfactory agreement with the common carrier for lost or damaged products, please notify us at support@opovoo.com and we would be happy to discuss how we can help you resolve your issues with the common carrier.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@opovoo.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale or items bought with a discount coupon cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@opovoo.com and send we will contact you.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please email our customer support at support@opovoo.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery and mail theft is continually on the rise, especially during the holidays and with each shipment we provide a tracking number either through FedEx, UPS or USPS. If for some reason, your delivery is stolen and we can verify with the tracking number that the shipment was delivered, we do not take responsibility and ship another order for free nor do we provide a refund. We encourage all of our customers to utilize a secure post office box, drop box or have it held at a local FedEx or UPS station to avoid this concern. Additionally, if the products delivered are perishable and perish during this delay, Opovoo.com does not accept responsibility nor provide a refund.

Updated: May 28, 2017
IDUBE MEDIA, LLC - Phone: 1-888-853-7631, Email: support@opovoo.com