Warranty & Returns
Refund, Returns, Exchanges Policy
Returns (Exclusions apply)
We want you to feel comfortable and confident when shopping at Opovoo.
There are 4 types of items Opovoo sells, and all have slightly different Refund Policies:
Retail Items: These have a full 60-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund. The item must be returned in a new and unworn condition. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Gun Purses: Returns must be made within two weeks of the date of purchase. Returned merchandise must be in new and resell-able condition. Any used or damaged items cannot be returned for credit or repair. Any non-damaged items returned will be charged a 15% restoring fee.
Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
Please ship your package using the carrier of your choice. You are responsible for all shipping charges. Shipping fees are non-refundable. We recommend using ground shipping, purchasing optional insurance, and obtaining a tracking number. We don’t guarantee that we will receive your returned item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
Additional non-returnable items:
- Gift cards
- Free products, free give-aways
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you receive a refund, the cost of return shipping / restocking will be deducted from your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale or items bought with a discount coupon cannot be refunded.
Clearance Sales items
ALL Sales are final for clearance items. No exchanges or refunds.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send we will contact you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Contact for Returns/Refunds/Exchanges
To return your product, please email our customer support at email@example.com.
Updated: June 18, 2019
IDUBE PTE. LTD. - Phone: 1-888-853-7631, Email: firstname.lastname@example.org