Help Center

Frequently Asked Questions


Where is my order? Delayed Shipping.

What do you charge for shipping?

Why do I not get FREE SHIPPING?

Do you provide international shipping?

How do I change my delivery address?

When will you ship my items? How long do we take to process orders?

What is split shipped?

Do you ship to PO boxes? Why we don't deliver to P.O. Boxes!

Is shipping included in the prices?

Will my items be sent in one package?

How long does delivery take? Once I've placed my order, how long will it take to arrive?

December Shipping Due Dates

Chinese Holidays

Shipping & Processing General Terms

To which countries do you ship to?

Customs & Import Fees

What is Priority Processing / Fast Expedited Handling / Rush Processing?

Lost Package?

Where is my order? Delayed Shipping.

COVID-19 Shipping Delay

Billing / Payment

What are the payment options available?

Why was my card declined?

Order Acceptance and Billing


What payment methods do you accept?

Can I pay with PayPal?

Returns / Refunds / Warranties

Refund / Exchange / Returns Policy

Orders - Purchase

Where is my order confirmation?

Can you cancel my order?

Where can I look up my order status?

Why didn't I set a Tracking Code?

How many free items/giveaways can I order?

Title to Products and Risk of Loss

Quantity Limits

Pricing Information

No purchases by minors

Free promotional items

Color Mismatch

Discounts - Promotional codes

Do you offer Military discounts?

Promotional codes

General questions

Where are your products made?

Is your website secure?

How secure is my personal information?

Is it safe to order online? How can I tell this site is secured?

General Terms & Conditions

Product and Service General Terms

Mobile Message Service Terms and Conditions